Frequently Asked Questions

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Where are RiverRun cabinets manufactured?

RiverRun cabinet components are sourced in the USA. Our cabinet components are then finished and assembled in our factory in Mt. Crawford, Virginia located in the heart of the Shenandoah Valley.

What does the 5-year Limited Warranty cover?

You can read more about our 5-year Limited Warranty.

How do I become a RiverRun dealer?

If you’d like to become a RiverRun Dealer, please complete our Dealer Inquiry form to request more information.  

How can I buy RiverRun cabinets for my home?

You can purchase RiverRun products through any of our authorized dealers. We do not sell directly to end-users, however, you can locate a RiverRun dealer or showroom in your area by Contacting Us

How do I clean my RiverRun cabinets?

Cleaning Instructions:

Use water only, or a 50/50 solution of vinegar and warm water as a natural, eco-friendly cleaner.  To help remove heavy grease buildup, add a few drops of mild, liquid detergent to the vinegar/water solution.

  • Use a damp, soft cloth, or sponge to wipe all exterior and interior surfaces.
  • Dry all surfaces thoroughly with a soft cloth.

Avoid the following:

Never use ammonia-based products, abrasive cleaners, Magic erasers, course brushes, or powdered cleaners.  If your cabinets are exposed to water, be sure to dry them promptly with a soft cloth.  Avoid long-term water exposure to cabinet surfaces, as your cabinets are constructed of wood products.  Long-term water exposure will cause finish issues and swelling of the wood.

Can I buy touch-up kits/hinges/glides directly from RiverRun?

All products, including touch-up kits, hinges, and glides can be purchased through your original dealer of purchase.

My dealer is no longer responding, and I have unresolved issues. What do I do now?

We are sorry to hear that you are having issues contacting your dealer. We ask that you please reach out to our Customer Service department via email or phone 540-438-5973 so that they can help resolve your issues.

How long will it take to ship my cabinets?

When your order is placed, your RiverRun dealer will provide you with an Estimated Ship Date.