[vc_row 0=””][vc_column width=”1/3″][vc_wp_custommenu nav_menu=”3″][vc_row_inner css=”.vc_custom_1534962728670{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;border-radius: 3px !important;}”][vc_column_inner 0=””][vc_widget_sidebar sidebar_id=”sidebar-1″][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”2/3″][vc_column_text 0=””]When you signed up to become a RiverRun Dealer, you should have received a Sales Binder in the mail or, in person, from your local Sales Representative. If you did not, please contact RiverRun Customer Service at 540-438-5973, and we will mail one to you.
The PDF links below, may be downloaded and printed for updates to your binder:
Complete Newly Updated Sales Binder (including Full Access Cabinets)
- Table of Contents
- Section One –
- Dealer_Set-up
- New Account Set-Up
- Dealer Site Registration
- Online Order Site Registration
- Customer Service Contact Information
- Account Registration (fillable PDF)
- Dealer Application (fillable PDF)
- Finish and Warranty Agreement (fillable PDF)
- Credit Card Authorization (fillable PDF)
- Sales Aid Order Form (fillable PDF)
- Dealer_Set-up
- Section Two – Order Process
- Creating a Quote Online
- Ordering Samples
- Submitting an Order
- Important Messages
- Tab Instructions
- Saved Quotes Tab
- Account Tab
- Help Tab
- Processing Details
- Expedited Orders
- Design Software Options
- Freight Options
- Creating a Quote Online
- Section Three – Shipping Program
- Calculating Freight Costs
- Registering New Ship To Locations
- Shipping Time/Processing Time
- Shipping Department Contact Information
- Carriers
- Cycle Ship Information
- Pick Ups
- Tracking Shipments
- Section Four – Product Specs/Notes
- Section Five – Damages and Warranties
- Damages/Warranties
- Damage Program
- Damage Replacement Process
- Warranty Program
- Warranty Replacement Process
- Ten Year Limited Warranty
- Warranty Replacement Form (fillable PDF)
- Damages/Warranties
- Section Six – Display Program
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